Shipping : Free Shipping above $49.99
We know how excited our customers are to receive their new copper water bottle, so all orders are packaged and shipped within 1 business day*. Estimated delivery time and carrier varies by destination:
- Shipping within the USA: 3-5 business days* with tracking.
- Shipping outside the USA: 9-22 business days* with tracking.
We ship all orders from the USA using a network of carriers including FedEx, USPS, UPS, DHL, and more. Unfortunately, since the carrier used to ship each order depends on a variety of factors we are unable to advise customers which carrier will be used in advance.
Please note all international orders (outside the USA) may be subject to customs fees and inspection in the destination country which may result in a charge and/or delivery delay beyond our control. Please check with your local customs office before ordering to determine if there are any additional costs.
The shipping times above are estimates provided by the carrier and are not guaranteed.
*Please note that due to COVID-19, orders may experience a delay in shipping and delivery. We appreciate your patience during this time.
Return Policy
Your satisfaction is 100% guaranteed!*
We know you’ll love your copper water bottle, but if you are unsatisfied for any reason simply mail the new or used copper water bottle back to us and we’ll provide a full refund, less the initial shipping charge, upon receipt.
Returns must be mailed to us within 15 days of the date you received the item. Returns after 15 days will be solely at our discretion and, if permitted, may be subject to a restocking fee.
If you wish to make a return, then please email us first to initiate a return request and receive the return mailing address. Returns that are sent without initiating a return request first will not be processed. Returns that are sent to a different mailing address will be returned to sender. Please indicate the reason for your return in the email along with any photos if necessary for fastest processing.
You will be responsible for paying for your own shipping costs for returning your item if it is not due to our fault. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email at [email protected] .